Right To Service Act

The Maharashtra Right to Public Services Act, 2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.

The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.

If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, he may prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case. Notified Services rendered by this Department are as per enclosed proforma.

Sr. No.	Department	Public Service	Time limit for providing Service (Days)	Designated Officer	First Appellate Officer	Second Appellate Officer
1	Revenue Department	Age, Nationality and Domicile Certificate	15	Tahsildar	Sub Divisional Officer	Additional Collector
2	Revenue Department	Caste Certificate	45	Sub Divisional Officer / Deputy Collector	Additional Collector	Collector
3	Revenue Department	Income certificate	15	Na. Tahsildar	Tahsildar	Sub Divisional Officer
4	Revenue Department	Non Creamy Layer Certificate	21	Sub Divisional Officer	Additional Collector	Collector
5	Revenue Department	Temporary Residence Certificate	7	Tahsildar	Sub Divisional Officer	Additional Collector
6	Revenue Department	Senior Citizen Certificate	7	Tahsildar	Sub Divisional Officer	Additional Collector
7	Revenue Department	Affordability certificate	21	1)Na. Tahsildar(Up to Rs. 2 lakhs )	1) Tahsildar	1) Sub Divisional Officer
				2)Tahsildar(From Rs. 20,001 to Rs. 8 lakhs)	2) Sub Divisional Officer	2) Additional Collector
				3)Sub Divisional Officer(From Rs. 8,00,001 to Rs. 40 lakhs)	3) Additional Collector	3) Collector
				4)Collector (Above Rs. 40 lakhs )	4)Collector	4) (Divisional Commissioner)
8	Revenue Department	Cultural Program License	7	Tahsildar and Taluka Executive Magistrate	Sub Divisional Officer	Additional District Magistrate
9	Revenue Department	Certified copy of rights record	7	Clerk / Talathi	No. Tahsildar	Tahsildar
10	Revenue Department	Smallholder Certificate	15	Tahsildar	Sub Divisional Officer	Additional Collector
11	Revenue Department	Proof of being a landless farm labourer	15	Tahsildar	Sub Divisional Officer	Additional Collector
12	Revenue Department	Proof of being a farmer	15	Tahsildar	Sub Divisional Officer	Additional Collector
13	Revenue Department	Certificate of Residence in Hill/Remote Area	7	A Karkoon / Na. Tahsildar	No. Tahsildar / Tahsildar	Sub Divisional Officer
14	Revenue Department	Attestation of affidavit	1	A Karkoon / Na. Tahsildar	No. Tahsildar / Tahsildar	Sub Divisional Officer
15	Revenue Department	To enable entrepreneurs to start mutual industrial use in accordance with the provisions of Section 44 (a) of the Maharashtra Land Revenue Code, 1966, to provide the necessary official information promptly.	30	(i) Tahsildar up to 500 brass ii) Sub Divisional Officer – up to 2000 brass	Additional Collector and Nodal Officer Maitri Kaksh / Development Commissioner / President Maitri Kaksh	i) Commissioner /Chairman Friendship Cell ii) Principal Secretary (Revenue)
16	Revenue Department	Permission to Excavate Land for Industrial Purposes (Minor Mining)	15	Tahsildar	Sub Divisional Officer	Sub Divisional Officer
17	Revenue Department	Permission for felling of non-notified trees for use of land for industrial purposes.	30	Sub Divisional Officer	Additional Collector	Development Commissioner and Chairman Friendship Room.
18	Revenue Department	Under Section 42-A (1) (a) of the Maharashtra Land Revenue Code, 1966, after receiving a proposal from the planning authority in respect of the land of Occupant Class-1 lien, the class of land under the application, the occupier of the land and the encumbrance etc. Issuance of determination certificate	30	Tahsildar	Sub Divisional Officer	Additional Collector
19	Revenue Department	Under Section 42-A (1) (b) of the Maharashtra Land Revenue Code, 1966, the Agricultural Land and Tenure Act in force in the State, the Miscellaneous Lands Act and the Maharashtra Agricultural Land (Maximum of Land Tenure) Act, 1961 of the Occupancy Class 2 liens allotted under the Act. Issuance of No Objection Certificate for obtaining development permission from receipt of complete application of occupier for land.	30	Tahsildar	Sub Divisional Officer	Additional Collector

If the applicant does not receive the notified service from the designated officer within the prescribed period, or if the service is received with delay, and even after filing the First and Second Appeals justice is not served, then under Section 18(1) of the Maharashtra Public Services Right Act, the applicant may file a Third Appeal within 60 days from the date of the decision on the Second Appeal before the Hon’ble State Public Services Right Commissioner, Nashik Division, Nashik. The complete address of the Third Appellate Authority is as follows

Maharashtra State Service Rights Commission, Nashik Divisional Office, Nashik
Commissioner : Shrimati Chitra Kulkarni
Address : ‘Singhgad’, Government Rest House, Near Golf Club, Nashik-422 002
Telephone : 0253-2995080
Email ID : rtsc[dot]nashik[at]gmail[dot]com